Privacy Policies

Privacy and Securities
This policy describes how Music Workshop Pty. Ltd. manages personal information. This policy has been formulated in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). The APPs regulate the handling of personal information including its collection, handling, use, disclosure and storage. A copy of this policy is available upon request by contacting us.

What is personal information?
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not (Personal Information). Music Workshop Pty. Ltd. will collect and use certain Personal Information about you throughout the course of your relationship with Music Workshop Pty. Ltd. This policy explains how we may collect, use and disclose this information.

Your consent to the terms of this policy.
By providing us with Personal Information or through your use of our website, you agree with the terms of this policy. Whenever you submit Personal Information to us, you consent to the collection, handling, use, disclosure and storage of that personal information in accordance with this Privacy Policy and the Privacy Act (including the APPs)

What Personal Information do we collect about you and how is it collected and held?
Music Workshop Pty. Ltd. collects customers Personal Information in order to provide personalised information services and product recommendations.

Personal Information Music Workshop Pty. Ltd may collect includes; your name, address, telephone numbers, e-mail address, what you buy, when you buy, information on how you use our products and services, spending data, information regarding browser activity whilst accessing one of our online web pages, personal musical preferences (music, instruments and accessories). We do not expect collect “sensitive information” (such as information about your health) from you.

Personal Information is collected at the time you ask us to provide you with information, or if you place an order, or book a service with us.

When browsing our website, out internet service provider logs the following information:

  • Your server (IP) address and top-level domain name;
  • The date and time you visited our website;
  • The country that your server is located;
  • The pages that you visited;
  • The type of browser you used;
  • The previous site you visited; and
  • The site you visited next.

This information is not used to send you unsolicited information. This information is collected in order to determine the relevancy of material posted on our website and enhance our online service to our customers.

Personal Information may be used for the following purposes:

  • Processing orders and requests;
  • Providing you with information, goods and/or services you have requested;
  • Informing you of other goods or services that may interest you;
  • Billing or management of your account with us;
  • Responding to requests, enquires, complaints or other activities related to customer service;
  • Marketing of goods and services, inclusive of analysis tasks;
  • Carrying out any activity in conjunction with a legal, governmental or regulatory requirements when related to or in connection with legal proceedings, crime or fraud prevention, detection or prosecution, including investigation of fraud, unlawful activity and misconduct;


Circumstances in which we will disclose information about you.
We will not disclose any information we gather from you which could be used to identify or contact you (“Personal Information”).

In the following limited circumstances, we may release personal information to third parties.

  • To comply with applicable legal requirements such as a law, regulation, search warrant, subpoena, discovery request or court order. In special cases such as a physical threat to you or others.
  • We will also need to provide personal information to our vendors and suppliers, when necessary, regarding goods and services they may provide you. This is mainly relating to warranties and repairs. Music Workshop Pty. Ltd. cannot guarantee their compliance with this undertaking.
  • We may provide this personal information to third parties in a way that you are not able to be identified or contacted (“Aggregate Information”). For example, information may be shared regarding the number of users of our sites, activities conducted whilst on our site and product preferences.

If you wish to contact us to discuss this policy, please either email ( or call (03 5221 5844) us and we will be happy to answer any questions you may have.

Music Workshop Pty. Ltd. reserves the right to amend or change this privacy policy at any time, by posting revisions to our site. Use of the site constitutes acceptance of the provisions of this privacy policy, and your continued usage after such changes are posted, constitutes acceptance of each revision. If you do not agree to these terms, please exit our site.